Core Capabilities | First Nation Group

Redefining best-in-class product lines and customer service

We’re committed to building long-term relationships in all areas of our business. From contract negotiation through the delivery of medical-surgical equipment direct-to-patient, we’re FIRST in all that we do.

Of course we use metrics and KPIs, on top of having a robust, innovative product portfolio that meets the needs of clinicians, procurement agents, and patients. But we’re best in class amongst government distributors because our employees are best in class. I mean it. They’re that good.

Steve Baugh

President

This was the best encounter I’ve had with a Customer Service team in regards to my CPAP therapy. They not only took time to answer the direct work-related questions, but went above and beyond in helping me pursue a solution.

Sleep Therapy Veteran

Strategically located nationwide

Nationwide Med-Surg and Pharmaceutical stocking distributor providing rapid, low-cost shipping

Devoted to the customer-first promise

Ensure your success through ACHC accredited solutions and customer service that’s centered on responsiveness, knowledgeability, and expediency with 99% same-day fill rate

Flexible, reliable, and convenient

Inventory that allows pick-and-pack ability, multi-brand product fulfillment, and same-day shipping with less than 1% error rate, as well as direct-to-patient capabilities and remote setup solutions

Represent industry-leading manufacturers with medical-surgical and pharmaceutical product offerings

Authorized government distributor for premier manufacturers of quality, innovative products

Providing partner benefits through four socioeconomic categories and robust contract offerings

Multi-agency procurement benefits and preferences in four socioeconomic categories – SDVOSB, VOSB, WOSB, and Small Business

Government-focused team

Highly trained field representatives with clinical experience calling on multiple call points in VA, DoD, Indian Health Service (IHS), and other federal agencies nationwide

Download the First Nation Group Capabilities Statement document.