Redefining best-in-class product lines and customer service
We’re committed to building long-term relationships in all areas of our business. From contract negotiation through the delivery of medical-surgical equipment direct-to-patient, we’re FIRST in all that we do.
Of course we use metrics and KPIs, on top of having a robust, innovative product portfolio that meets the needs of clinicians, procurement agents, and patients. But we’re best in class amongst government distributors because our employees are best in class. I mean it. They’re that good.
This was the best encounter I’ve had with a Customer Service team in regards to my CPAP therapy. They not only took time to answer the direct work-related questions, but went above and beyond in helping me pursue a solution.
Sleep Therapy Veteran