Core Capabilities

Redefining best-in-class product lines and customer service

We’re committed to building long-term relationships in all areas of our business. From contract negotiation through the delivery of medical-surgical equipment direct-to-patient, we’re FIRST in all that we do.

Of course we use metrics and KPIs, on top of having a robust, innovative product portfolio that meets the needs of clinicians, procurement agents, and patients. But we’re best in class amongst government distributors because our employees are best in class. I mean it. They’re that good.
Steve Baugh
President
This was the best encounter I’ve had with a Customer Service team in regards to my CPAP therapy. They not only took time to answer the direct work-related questions, but went above and beyond in helping me pursue a solution.
Sleep Therapy Veteran

Nationwide stocking distributor representing industry-leading manufacturers

Coast-to-coast medical-surgical and pharmaceutical authorized Government supplier of quality, innovative products

Devoted to the customer-first promise

Ensure your success through ACHC accredited solutions and customer services that’s centered on responsiveness, knowledgeability, and expediency

Flexible, reliable, and convenient

Inventory that allows pick-and-pack ability, multi-brand product fulfillment, and a less than 1% error rate, as well as direct-to-patient capabilities and remote setup solutions

Manufacturing expertise delivering quality and affordable, TAA compliant, private label products

VMS Honor Line products engineered for Government contracts, easy to assemble and ready out of the box, delivering high-quality solutions

Provide partner benefits through three socioeconomic categories and robust contract offerings

Multi-agency procurement benefits and preferences in three socioeconomic categories – SDVOSB, VOSB, and Small Business

Government-focused team

Highly trained field representatives with clinical experience calling on multiple call points in the federal healthcare system

Download the First Nation Group Capabilities Statement document.