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First Nation Pharmaceuticals Return Policy

Authorization:

All First Nation Group Pharmaceuticals returns must be approved by an authorized First Nation Group representative and accompanied by a completed Return Authorization Form. All returns must be clearly marked with the return authorization number given by First Nation Group Customer Service. Any returns made to First Nation Group without prior approval will not be accepted and will be returned to the sender at their expense. Please contact Customer Service for additional information.

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Return Form

Policy:

One hundred percent (100%) credit will be issued, less original invoice shipping and handling fees, to all First Nation Group products when a return authorization is obtained within 30 days of the First Nation Group invoice date. Products that are expired are subject to no credit.

Product Returns Require that the Customer is Able to Ensure and Attest to the Following:

Credit Will Be Refused On:

Procedure for Returning Items:

  1. Return goods authorization numbers must be obtained by phoning First Nation Group Customer Service Department at 855-221-5332. Returns will not be processed without the name and address of the returning party, the product name and NDC number (if applicable), the lot and/or serial number(s), the quantity to be returned, the date of the return, and the reason for return.
  2. Once the return authorization number has been received, product should be securely packaged and shipped to the Licensed Distribution Address from where the product was originally shipped with the authorization number clearly visible on the outside of the package(s).

Ongoing Assurance:

Prior to returning any product to First Nation Group, each customer must execute and deliver to First Nation Group an Ongoing Assurance (OGA) form verifying that all returned merchandise has been kept under proper conditions for storage, handling, and shipping as required by applicable state and Federal requirements (e.g. state Board of Pharmacy regulations, 21 CFR § 203, 205, and other applicable regulations). The OGA must be signed by a financially responsible person at the customer’s site or by his/her delegate where written documentation of delegation exists.

Terms of Return:

Credit will be processed to the purchase card that was charged at the time of the original order or provided in the form of a credit.

Company Disclaimers:

Returns are subject to inspection and acceptance by First Nation Group. Any fees for processing of non-approved returns will be borne by customer.

Transportation Charges:

Prepaid by customer except when First Nation Group is in error. No collect shipments will be accepted unless previously authorized by First Nation Group.

Additional Comments:

Material damaged in transit and shortage claims must be reported to First Nation Group within five (5) working days of receipt and noted to carrier on the receiving documents. Damaged material should be left in original cartons for inspection. Concealed damage or loss must be inspected by the carrier within fifteen (15) days after delivery and carrier’s report must be forwarded to First Nation Group prior to approval. First Nation Group reserves the right to have a local representative inspect the damaged goods.

Return Requests Due to Customer Errors or Customer Convenience:

First Nation Group will consider return requests, at our sole discretion and without obligation, due to Customer Error or Customer Convenience subject to the following restrictions:

a. Product must be undamaged and be in the Original Manufacturers sealed Packaging or First Nation Group sealed packaging to ensure that there has been no possibility of physical damage. First Nation Group product labeling must be in place so that we have clear traceability to our original shipment. First Nation Group must be able to restock and resell this product with absolute confidence.
b. Product must have been shipped/invoiced by First Nation Group within the past 30 days.
c. All Customer Error or Customer Convenience Returns will be carefully inspected prior to restocking. Any product that is not suitable for restocking will be returned to the Customer without credit.

NOTICE:

THIS POLICY IS SUBJECT TO CHANGE WITHOUT NOTICE BY DISTRIBUTOR. THIS POLICY IS FURTHER SUBJECT TO MODIFICATION AS DISTRIBUTOR MAY DEEM NECESSARY OR APPROPRIATE TO COMPLY WITH APPLICABLE FEDERAL AND/OR STATE LAWS, RULES AND REGULATIONS, FDA GUIDELINES, AND ANY OTHER RESTRICTIONS APPLICABLE TO RETURNED MERCHANDISE. PLEASE CONTACT YOUR ACCOUNT EXECUTIVE TO ADDRESS ANY CIRCUMSTANCES THAT ARE NOT OUTLINED HEREIN.

Warranty Policy:

First Nation Pharmaceuticals honors the warranties of our manufacturing partners. First Nation Pharmaceuticals will help coordinate valid warranty claims with the manufacturer through First Nation Group Customer Service representatives during normal business hours.

Each pharmaceutical manufacturer is responsible for warranting that all products shipped to First Nation Group have been manufactured in conformance with current good manufacturing practices as set forth in Title 21 of the Code of Federal Regulations effective at the time of manufacture, and will not be manufactured, sold, or shipped in violation of any applicable Federal, state, or local laws or regulations in any material respect.

First Nation Group warrants that all products have been stored, handled, and transported under proper conditions. Customers shall use reasonable efforts to, within 30 days after receipt of any shipment of Product, notify First Nation Group in writing of the existence and nature of any non-compliance with the Product Warranty observable from a visual inspection. Any non-compliance should be reported to First Nation Group Customer Service as outlined in the First Nation Group Return Goods Policy.

Contact Information:

For further information or questions on specific return requests, please contact the Customer Service Department at 855-221-5332, email pharmaceuticals@firstnationgroup.com, or fill out the form on our contact us page.