Our Patient Solutions team is here to provide the support and information you need.
If you’re a patient needing assistance with your care or have questions, please contact our dedicated Patient Care Line.
Patient Solutions
A comprehensive remote solution, connecting Veterans to care with comfort and confidence, at home
Delivery of healthcare is transforming. Through innovative technology and solution-focused offerings, First Nation Group’s Patient Solutions delivers remote setup and installation for diagnostics and therapeutic devices at home.
First Nation Group Patient Solutions simplifies device implementation through a remote setup platform that supports VA clinicians and patients with device delivery coordination, basic setup, device functionality, feature navigation, and cleaning instructions – helping ensure every device is used safely, effectively, and at optimal performance. Conducted by a qualified healthcare professional, this solution gives Veterans the comfort and confidence needed to operate and maintain their device and supplies and supports VA clinicians in providing an exceptional setup experience and continued care to Veterans.
By offering a comprehensive solution with select FSS offerings, the Patient Solutions platform supports VA healthcare providers with the following benefits:
Optimize VA productivity
Variety of setup options
Customized delivery options
Multiple procurement pathways
Out-of-box orientation + feature navigation
Remote setup + installation
Device care + maintenance
Real-time access to cloud-based patient data
*Accreditation Commission for Health Care (ACHC) services available for select offerings; enhanced offerings available based on individual VA facility protocols and preferences.
We are very glad that we could complete setup for therapy remotely. Traveling to an appointment is very difficult for us, so we are always appreciative when we can handle through telehealth platforms, like Patient Solutions.
Veteran Caregiver
First Nation Group Patient Solutions patient utilizing AMBRC BiWaze Cough System
I love the Veterans I work with through First Nation Group’s Patient Solutions. Seeing the impact my knowledge can have to help a Veteran patient improve their life is what I love most about being a Respiratory Therapist.
First Nation Group RRT
Patient Solutions Clinical Specialist
Let First Nation Group be your trusted partner in improving care and quality of life for Veterans and VA Community Care patients through Patient Solutions. To learn more, contact us at patientsolutions@firstnationgroup.com.
*Respiratory Therapists are licensed, at a minimum, in the state from which they are performing the remote setup.
Patient Solutions – Veteran Inquiries
Patient Care Line
By phone: 1-833-511-1250
E-mail: patientsolutions@firstnationgroup.com
Hours of Operation
Monday – Thursday
8:00am to 6:00pm EST
Friday
8:00am to 5:00pm EST
*Please note that First Nation Group Patient Solutions will be closed between 12:00pm – 1:00pm ET for lunch.
Patient Solutions (Commercial DME) – Patient Inquiries
Contact Information
By phone: 1-833-511-1250
E-mail: patientsolutions@firstnationgroup.com
Hours of Operation
Monday – Thursday
8:00am to 6:00pm EST
Friday
8:00am to 5:00pm EST
*Please note that First Nation Group Patient Solutions will be closed between 12:00pm – 1:00pm ET for lunch.
Accreditation Commission for Health Care
Delivering the highest quality of care
First Nation Group is accredited by Accreditation Commission for Health Care (ACHC) for compliance with a comprehensive set of national standards. By choosing a healthcare provider that has achieved ACHC accreditation, you can take comfort in knowing that you will receive the highest quality of care.
Now offering the following products through First Nation Group’s Patient Solutions:
Item #: 39000-RS
Manufactured by: Resmed
Item #: 39000-RS-CM
Manufactured by: Resmed
Item #: 39001-RS
Manufactured by: Resmed
Item #: 39001-RS-CM
Manufactured by: Resmed
Item #: 99-R7A-US002-RS
Manufactured by: Somnics
Item #: PAP-CM90-RS
Manufactured by: First Nation Group
Item #: ZX070-RS
Manufactured by: ZEPHYRx
Item #: ZX010-RS
Manufactured by: ZEPHYRx
Item #: PT100US-RS
Manufactured by: Fisher & Paykel
Item #: 66803126-RS
Manufactured by: Smith+Nephew
Item #: 66803126EXT-RS
Manufactured by: Smith+Nephew
Item #: BC20113-RS
Manufactured by: ABM Respiratory Care
Item #: BK367-RS
Manufactured by: ABM Respiratory Care
Item #: BNG500-RS
Manufactured by: AirAvant Medical
Item #: KIT-PT300US-RS
Manufactured by: Fisher & Paykel
Item #: PT300US-RS
Manufactured by: Fisher & Paykel